Last year the CRM Idol community reached CRM professionals in the Americas (including Latin America) and Europe/EMEA, and this year, the Asia/Australia region is now part of the community. With a larger audience we have expanded our community efforts for CRM Idol with an active community manager.

Kelly Craft (@krcraft) will be assisting the CRM Idol community with your questions and conversations.  You can engage with the community, the judges and Kelly via these different channels:


Facebook Page

CRM Idol Community Forum: CRM is all about engagement and building relations. We want to build an active and dynamic community… join CRM Idol and participate in the discussions.

As the community grows we could be opening other channels such as Google+ and LinkedIn. Stay tuned to our news in case we expand the conversations to other channels.

Make sure you follow the #crmidol hashtag and follow the CRM Idol judges on their different social media channels. And make sure you follow Kelly Craft, our active Community Manager.


Kelly Craft, CRM Idol Community Manager

Kelly works at the intersection where CRM/CX/SCRM strategy meets tactical implementation. Acting as a senior business analyst since 1998, Senior Business Consultant implementing, supporting, and training hundreds of partners and clients spanning many industries on comprehensive enterprise-wide web-based collaboration platforms, Kelly skilled at designing solutions with a holistic view of an organization’s needs. A bona fide early adopter of E2.0 technologies and methodologies, before they were known as E2.0

As a relationship builder with deep customer, partner and client-side experience in both professional services and R&D for high-tech industries, Kelly integrates successful experience with operations management, strategy design, and facilitation for proven results. Kelly has worked closely with and garnered the respect of senior-level executives at a wide range of companies, from emerging start-ups, small businesses, and large multi-national, publicly-traded organizations. Adept at business analysis and project execution using proven methodologies, Kelly helps organizations explore new work concepts, knowledge work productivity, and exploring how social communications are applied and woven into operational processes.