We have some incredibly bright and engaged contestants in CRM Idol this year. Rather than just a news section (which we have right here if you want to see it), we’ve decided to give our contestant companies a voice. This is their uncensored, unapproved blogging area. They can say what they want as long as it’s not libelous or in bad taste, but they can say what they want. No judge has to approve it. This is the unfiltered area for our contestants. You judge their blogs and let us know what you think of them. Comments are open. Then comment. Send us emails on which blogs you like - and which you don’t like - at public@crmidol.com. We’ll read it. You read them. Go to it, contestants – and you folks out there let us know what you think of them. Or let them know.
Despite their often massive fan bases and nationally recognized names, major brands have struggled to create vibrant, engaged audiences in social for years. If the recent numbers on Walmart’s...
By Dale Roberts, Client Services Director, Artesian Solutions [Dale's Blog]
Actually the Romans come out rather well when Reg asks the questions of a bunch of masked...
Si me preguntan que significa un QRCode, además de ser un código de barras de respuesta rápida es un touch point de tecnología y una gran herramienta de Marketing digital para las...
A Social Customer Service team needs a brand new combination of skills and knowledge, that you probably don’t already have in your company. These brand ambassadors need a deep understanding of how...
You know you’ve really established a social presence when the customer service issues start rolling in. In the early days, complaints and questions can be managed as they come to you, but as...